Case Studies

Revolutionizing Restaurant Service at Skylark Group with BellaBot

Skylark Group, a top family restaurant chain in Japan, has transformed its customer service and employee experience by deploying Pudu Robotics' delivery and advertising robot, Bellabot. In an ambitious plan, Skylark will introduced 3000 BellaBots across over 2,000 stores in Japan to enhance operational efficiency, alleviate employee workload, and increase customer satisfaction. An initial survey conducted at eight stores showed that 67% of customers were satisfied with the robots' presence, indicating the popularity of Bellabot's interactive and friendly design.

JapanFood & Beverage

BellaBot

Enhancing Dining with Innovation

Enhanced Customer Satisfaction
BellaBot has been widely appreciated by customers, with 67% of survey respondents expressing satisfaction. The robots’ expressive faces and interactive capabilities add enjoyment and memorable moments to the dining experience.
Improved Operational Efficiency
Capable of delivering multiple dishes simultaneously, Bellabot shortens service times, allowing employees to concentrate on quality customer care and maintaining a pleasant dining atmosphere.
Positive Employee Experience
BellaBot has reduced the physical burden on staff by decreasing walking distances and reducing the need to lift heavy items, which has boosted job satisfaction and supports Skylark's goal of providing a comfortable work environment.
Increased Brand Appeal
With its charming, cat-like design, BellaBot has quickly gained attention on social media, attracting customers who enjoy sharing photos, thus enhancing Skylark’s brand visibility and customer engagement.