PUDU Care Service Plan

Smart care, worry-free service

Service Plan

Repair Service: Reliable Official Support

Technical Assurance: Officially certified engineers provide professional services, with an average of five more years of service experience.

Fault Diagnosis: Powered by original factory diagnostic systems, standardized repair procedures, and remote expert collaboration support, ensuring every repair is accurate, reliable, and traceable.

Service Efficiency Assurance: 2-hour service response, with issues resolved in as fast as 2 business days.

Service Process

Customer Service Request

Fault Diagnosis

Spare Parts Payment

Out-of-warranty

Spare Parts Shipment

On-site Engineer Service

Service Completed

PUDU Care Package (Standard)

Note: This service package is available only in the United States and Canada.

The service package includes comprehensive repair service, one-time installation and deployment service (available only during the warranty period), four annual preventive maintenance visits, and complimentary spare parts supply.

One-Time Installation & Deployment: Installation service will be initiated promptly after the robot is delivered, with customer service providing full-process coordination and follow-up.

Proactive Protection: Four preventive maintenance visits per year help identify potential issues in advance and reduce downtime risks at the source.

Comprehensive Repair Service: Unlimited on-site repair services with rapid fault response, without any restriction on the number of service visits.

No Additional Service Fees: On-site services include labor, travel expenses, and faulty spare parts replacement, with no extra charges throughout the process.

Service Process:

One-Time Installation & Deployment

Robot Delivery

Customer Service Appointment Scheduling

Robot Installation & Training

Preventive Maintenance

Customer Service Appointment

Maintenance Schedule Confirmation

On-site Engineer Service

Fault Repair Service

Customer Service Request

Fault Diagnosis

Spare Parts Shipment

On-site Engineer Service

Service Completed

PUDU Care Package (Basic)

Note: This service package is available only in the United States and Canada.

The package includes remote technical support, one-time on-site installation and deployment service (available only during the warranty period), two complimentary on-site maintenance visits, and free spare parts supply.

Reactive Support Service: Remote troubleshooting is provided as the first response after a device issue occurs, with on-site support arranged when necessary.

Core Service Coverage: Includes dedicated on-site installation, continuous remote technical support, and two complimentary on-site maintenance services.

Cost-Effective Support: Covers essential operational needs with reduced maintenance investment and no excessive additional service costs.

Service Process

One-Time Installation & Deployment

Robot Delivery

Customer Service Appointment Scheduling

Robot Installation & Training

Fault Repair Service

Customer Service Request

Fault Diagnosis

Remote Resolution Priority

Spare Parts Shipment

On-site Engineer Service

Two visits included

Service Completed

1. In addition to customized service packages, Pudu Robotics also supports one-time service purchases. For details, please contact PUDU after-sales customer support.

2. Complimentary repair benefits apply only to equipment failures covered under PUDU’s after-sales service policy. Please refer to the PUDU Care Package(Standard) and PUDU Care Package(Basic) for detailed provisions.

3. The service package does not currently apply to the full range of PUDU robot products, and compatible models may vary by country and region. For specific compatibility details, please contact PUDU after-sales customer service.